A big part of felt resilience in people is their sense of mastery in a given situation. Anyone can come to feel overwhelmed in a situation, especially one that is new to them, even if they are consciously competent in many other areas.
The above is a metaphorical video example of how we support or demoralize the resilience in others in the way that we train, orient and hold accountability.
Remember: What we hear, we forget. What we see, we remember. What we do, we understand. (Chinese Proverb) Stats here
