Resilience…as a process

Published in SaskBusiness, December 2012…

It is well known that organizations need to be healthy in three key areas: resources (skills and tools), systems (processes and procedures), and culture (values, behaviors and practices).

It is logical that those who tend to their culture through nurturing practices benefit from having engaged employees. A healthy culture provides a platform in which individuals’ creativity and energy can flow freely. This enables the development of cultivated relationships from which synergy can arise…a synergy that in turn brings forth innovations, which infuse all the key areas mentioned above.

Ford StockFord Share Price (2002-2012)

If synergy is so logical and beneficial, why do so few achieve it? I am coming to believe that it is simple: it takes work. However, simple is not to be confused with “easy”, for we humans are complex creatures. Still, whatever our mission, we will accomplish it with greater impact, sustainability…and ease, when  Please Continue Reading …

Synergy: Safety

“The pool of shared meaning is the birthplace of synergy” (Kerry Patterson, Crucial Conversations)

Shared meaning can be missed, suppressed, blown up, or ignored for a variety of reasons. If the mission (purpose / what) is unclear it is harder to join in. If the vision (why) is unclear, we may join in effort, but in the wrong direction. If the values (how) are unclear we may be working against each other within the purpose / vision.

Possibly one of the most subtle yet damaging ways to blow up synergy is through intimidation.


NASA – The spaceship Columbia disaster could have been avoided if NASA engineers had been listened to, and their concerns addressed. Instead, senior managers ignored and suppressed the information and did not delay the launch.

 Please Continue Reading …